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    • Home
    • Work With Us
      • Sign Up
      • Start Here
      • In Person Coaching
      • Online Coaching
      • Learn what you're made of
      • Group Fitness
    • Locations
      • Swansea
      • West Columbia
    • Resources
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    • More
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    • About
      • Our Stories
      • All Services
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  • Home
  • Work With Us
    • Sign Up
    • Start Here
    • In Person Coaching
    • Online Coaching
    • Learn what you're made of
    • Group Fitness
  • Locations
    • Swansea
    • West Columbia
  • Resources
    • Blog
  • More
    • Shop
    • Member Services
  • About
    • Our Stories
    • All Services
    • Career opportunities
    • FAQs
  • Contact

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Gym Faqs

How do I get my Barcode ID?

Come in during staffed hours and one of our staff will be happy to set up your new barcode id.

How do I cancel my Membership?

Stop by your home club and fill out a brief cancellation request form or click the link below and follow the steps on the form. 


*All cancellations must follow our cancellation guidelines.

Membership Change Form

When do you run specials?

We run specials periodically on our many services and products. Be sure to stay in the loop by checking in club, on our social media pages, and through email.

How do I get in the Door after hours?

Just scan your barcode id under the scanner located right outside the door.

How do I update my billing information?

Either come in and swipe your card to add it to your account or call in and update it over the phone.

*Be sure to update everyone if more than one person uses the same card.

Click Here

Why did I get charged more money this month?

Our billing company does charge returned payment fees. We are here to help so be sure to let us know if you need to change your billing but your next bill date. 

Training FAQs

Have other questions?

Ask away!

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New Horizon Fitness Center

1741 Southbound Road Swansea, SC 29160 US

(803) 568-3488

Copyright © 2025 New Horizon Fitness Center - All Rights Reserved.

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